At Reliance Tour Agency, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Payment Information: Credit card details or other payment information needed to process your transactions.
- Travel Preferences: Information regarding your travel plans, preferences, and special requests to tailor our services to your needs.
- Technical Data: IP addresses, browser type, device information, and website usage data when you visit our website.
- Health and Safety Information: Information required for health or safety reasons, such as allergies or accessibility requirements.
2. How We Use Your Information
We use your personal information to:
- Provide Services: Process bookings, reservations, and payments, and communicate essential details regarding your tour.
- Customer Support: Respond to inquiries, offer assistance, and provide updates related to your travel plans.
- Marketing Communications: Send promotional offers, newsletters, and updates if you opt to receive them.
- Legal Compliance: Comply with legal obligations, prevent fraud, and ensure security.
- Improve Our Services: Analyze website usage, customer feedback, and trends to enhance our offerings and customer experience.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners for the following purposes:
- Service Providers: Third-party companies that assist in processing payments, arranging tours, or providing customer support.
- Legal Compliance: In response to legal requests, to comply with regulations, or to protect the safety and rights of Reliance Tour Agency and its customers.
4. Security of Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure payment gateways and encrypted data transmission where applicable.
5. Your Rights and Choices
You have the right to:
- Access, Update, or Delete Your Information: Contact us to review, correct, or remove any of your personal data.
- Opt-Out of Marketing Communications: Unsubscribe from our marketing emails at any time by following the instructions provided in the emails.
- Withdraw Consent: If you have previously given consent for data collection or processing, you can withdraw it at any time.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. These may collect information about your browsing habits and preferences. You can manage cookie preferences through your browser settings.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:
Reliance Tour Agency
Email: info@reliancetourturkey.com
Phone: +905385985444
Address: Pansiyon Sok. 1A
Göreme, Cappadocia
By using our services, you acknowledge that you have read and agree to this Privacy Policy.